Help & FAQs
Quick answers to the things people ask most. Still stuck? Contact us.
How do I open an account?
Tap “Join”, then enter your legal name, email, date of birth and a deposit limit. You must be 18 or over and located in Australia. We verify your identity and age before your first bet, as required under the National Consumer Protection Framework and the AML/CTF Act 2006 (Cth).
Who is TABtouch and who holds the licence?
TABtouch is the wagering brand of Racing and Wagering Western Australia (RWWA), ABN 21 347 055 603, holder of Wagering Licence No. WA-BMK-2024-56301377, regulated by the Gaming and Wagering Commission of Western Australia.
How is my identity verified (KYC)?
Before your first bet we verify your name, date of birth and address. We may check your details electronically or ask for identity documents and, in some cases, source-of-funds information. Your account may be limited until verification is complete.
What payment methods can I use?
Debit card, PayID, BPAY and bank transfer, plus Apple Pay and Google Pay when linked to a debit card. We do not accept credit cards or any form of credit for gambling, consistent with Australian law.
Why don’t you offer bonuses?
Sign-up bonuses, bonus bets and similar inducements are restricted under Western Australian law and the NCPF. We offer fair fixed-odds and totalisator markets instead — no inducements at all.
Can I bet in-play on sport?
Online in-play wagering on sport is not permitted for customers in Australia under the Interactive Gambling Act 2001 (Cth). Sport markets are pre-match (fixed-odds) only. Racing totalisator (pari-mutuel) and fixed-odds markets are available as scheduled.
How do I set a deposit limit?
You set one during sign-up and can change it any time from your account. Decreases take effect immediately; increases take effect only after a waiting period.
How do I take a break or self-exclude?
Use the tools in your account to take a break or self-exclude, or register with BetStop (betstop.gov.au) to exclude from every licensed Australian online and phone wagering provider at once.